Client Care
Shipping & Delivery
Dispatch
Every frame is made to order and hand-assembled. Standard pieces typically dispatch within 5 to 10 working days. Custom and commissioned work is quoted individually at the time of order.
Packing
- Double-walled crating with corner armour
- Glazing face-protected and cushioned on all sides
- Sealed, labelled and photographed before dispatch
Insurance
All shipments are sent fully insured, door to door. Tracking is shared as soon as the consignment leaves the studio.
International
We ship worldwide. Import duties, customs charges and local taxes are the responsibility of the recipient and are not included in the item price.
Receiving your frame
Please inspect the outer packaging on delivery. If there is visible damage, photograph it before opening and contact the concierge the same day so a claim can be raised.
Questions? Email concierge@outlawcash.in or call +91 91600 60010.