Returns & Care

Made to order

Because each frame is hand-built for the individual order, we are unable to accept returns on custom or commissioned pieces once production has begun.

Damage in transit

If a piece arrives damaged, contact the concierge within 48 hours of delivery with photographs of the packaging and the frame. Insured shipments are replaced or repaired at no cost to you.

Incorrect item

If the wrong item is delivered, we arrange collection and dispatch the correct piece at our expense.

Caring for your frame

• Hang on a solid wall using the supplied mounting hardware
• Keep out of direct sunlight to protect the interior finish
• Dust the glazing with a dry microfibre cloth only
• Never open a sealed frame; the interior is set and dust-free